Shipping & Returns
Last updated: August 2026
Thanks for shopping with Cloudy Reality. This page explains how shipping, pre-orders, cancellations, returns, and refunds work for our store.
Quick Summary
- Apparel and stickers are made to order and typically ship within 3-5 business days.
- Pre-order items are expected to ship in early November 2026 unless otherwise stated on the product page.
- Pre-orders may be cancelled for a full refund before the order is prepared for fulfillment.
- Returns or replacement requests must be made within 14 days of delivery for items that arrive damaged, defective, or incorrect.
- For help, email faysal@cloudyga.me with your order number.
Shipping
We ship to the countries available at checkout. Shipping rates are calculated at checkout based on your destination, selected shipping method, and the items in your order.
Apparel and stickers are made to order and fulfilled by our production partner, Printful. These items typically ship within 3-5 business days after purchase, unless otherwise stated on the product page.
Pre-order items are produced in batches and may ship separately from ready-to-ship or made-to-order items. Each pre-order product page will list the current estimated shipping window.
If your order includes both pre-order and non-pre-order items, they may ship separately.
Pre-Orders
When you place a pre-order, you are reserving an item before it is ready to ship. The estimated ship date will be shown on the product page.
Pre-order items are expected to ship in early November 2026 unless otherwise stated on the product page.
We make pre-order shipping estimates in good faith based on current production timelines. If the estimated ship date changes, we will email you with an update. If you do not want to wait for the new timeline, you may cancel your pre-order for a full refund before the order is prepared for fulfillment.
Order Cancellations
You may request cancellation of a pre-order at any time before the order is prepared for fulfillment.
For made-to-order apparel and stickers, cancellations may not be available once production has started.
To request a cancellation, email faysal@cloudyga.me with your order number as soon as possible.
Returns
Because many of our items are made to order, we do not accept returns for buyer's remorse, incorrect size selection, or color/fit preferences when the item matches the published product details and size chart.
We accept returns or replacement requests within 14 days of delivery for items that arrive damaged, defective, or incorrect.
To start a return or replacement request, email faysal@cloudyga.me with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Please do not send items back without contacting us first. Returns sent without approval may not be accepted.
Refunds
Approved refunds are processed to the original payment method within 5 business days after approval. Your bank or payment provider may take additional time to post the refund.
If only part of an order is refunded, shipping and taxes may be refunded only where applicable.
Damaged, Defective, Or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 14 days of delivery. We may offer a replacement, refund, or another solution depending on the issue and product availability.
Wrong Address Or Undeliverable Packages
Customers are responsible for entering a complete and accurate shipping address at checkout.
If a package is returned because of an incorrect or incomplete address, we may ask you to pay the cost of reshipping. If the item cannot be recovered or reshipped, we may not be able to provide a refund.
Lost Or Delayed Packages
Once an order has shipped, delivery timing is controlled by the carrier. If tracking shows unusual delay, contact us and we'll help review the situation.
If tracking shows the package was delivered but you did not receive it, please check with household members, neighbors, your building/mailroom, and the carrier first. We'll do our best to help, but we are not responsible for packages stolen or misplaced after confirmed delivery.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges required by their country. These fees are not included in our product or shipping prices unless stated at checkout.
Customs processing can also delay delivery.
Questions
For help with shipping, returns, refunds, or cancellations, email faysal@cloudyga.me.
Please include your order number so we can help faster.